Play responsibly,
stay happy
999hb believes that gaming is always for entertainment — set your limits, keep yourself protected, and reach out to us whenever you need support.
Our commitment
At 999hb, we believe online gaming is an enjoyable form of entertainment — but that enjoyment is only sustainable when it is experienced responsibly. Our goal is to ensure a safe, transparent, and fair environment for every player. To that end, we have put in place a range of effective tools and policies to help you stay in control of your gaming habits.
Gaming is never a way to solve financial pressure, nor a means of escaping everyday problems. If you feel that playing is affecting other areas of your life — take a moment, set some limits, and contact us if needed. We are always here for you.
999hb is for people aged 21 and above only. We ensure that minors cannot access our platform in any way. If there are minors in your household, keep your devices and account secure.
Protection tools at your fingertips
999hb gives every player access to these tools — completely free of charge.
Deposit Limit
Set a limit on how much you can deposit per day, per week, or per month. Once a limit is set, it takes effect immediately, and increasing it requires additional confirmation.
Session time limit
Set a limit on how long you play in one sitting. When the time is up, the platform will remind you to take a break. This tool is especially useful for maintaining a daily routine.
Time-out break
If you want to give yourself a short rest, take a time-out from a few hours up to 30 days. During this period, logging in to your account will not be possible and no bets can be placed.
Self-Exclusion
If you feel you need a long-term break from gaming, choose self-exclusion. Once this decision takes effect, the account cannot be reactivated before the specified period ends.
Gaming history review
View your complete transaction and betting history at any time. Understanding your own spending patterns makes it easier to make the right decisions. Transparency is a core part of our principles.
24/7 support
Contact 999hb via live chat or email for any gaming-related concerns. Our team is available in Bengali and English around the clock and is ready to help with sensitivity.
Age restriction
Warning signs of problem gaming
If any of the following apply to you, taking a break and seeking support is the right decision.
Remember, these signs are not proof of weakness — seeking help in time is proof of courage.
- You are spending more than your set budget and cannot stop even though you keep telling yourself "this is the last time".
- You keep playing to chase your losses and end up losing even more each time.
- Gaming is damaging your relationships with family, friends, or colleagues, or causing you to neglect your responsibilities.
- You are spending money on gaming that should cover essential living costs such as food, rent, or medical expenses.
- When you cannot game, you feel anxiety, irritability, or restlessness.
- You are hiding from family or loved ones how much time and money you are spending on gaming.
- You have tried to stop or cut back on gaming but have not been able to do it on your own.
Tips for healthy gaming
- Before you start gaming, set a clear budget and time limit — and stick to them.
- Never play with borrowed money or emergency savings — only use money whose loss will not affect your life.
- Avoid gaming when you are stressed, depressed, or tired — it is harder to make good decisions in that state.
- Take at least a short break every hour — spend time with family or go for a short walk.
- Think of gaming as entertainment, not a source of income — winning and losing are both normal.
- Make regular use of 999hb's deposit limit and time-out features — they are built for you.
- When you are feeling a win, avoid the temptation to place bigger bets in the excitement — knowing when to stop is also a smart decision.
Support & contact
If you are experiencing a gaming problem, you do not need to face it alone — the 999hb team is always ready to help.
🎧 Contact us via live chat
Reach 999hb's 24/7 live chat at any time. Our trained team will listen to you attentively in Bengali and English and help you activate responsible gaming tools.
✉️ Write to us by email
If you would like to share a problem confidentially, email us:
We respond as quickly as possible and keep your information completely private.
🔒 Temporarily suspend your account
You can log in to your account at any time to activate self-exclusion or a time-out. This can be done directly from Account Settings — no extra paperwork or waiting required.
📊 Set your limits
Set deposit limits and session time limits from the "Responsible Gaming" section of your account profile. Reducing a limit takes effect immediately. A reflection period applies when increasing a limit.
Frequently Asked Questions
Enjoy safely,
play responsibly
Choose your favourite game at 999hb — always within your limits, always with enjoyment.