999hb Privacy Policy

1 Introduction

999hb is a safe and reliable online gaming platform operated for players in Bangladesh. We place the highest importance on the privacy of our users and we are firmly committed to ensuring the protection of your personal information.

In this privacy policy, we have described in detail what types of information we collect, how we use that information, who it may be shared with, and what steps we take to protect your information. By registering and using our platform, we will consider that you have read this policy and have agreed to its terms.

Our services are only for individuals aged 21 or older. It is against our policy to knowingly collect information from any minor. If we become aware that a minor is using our services, we will immediately close that account and delete the collected information.

2 Information We Collect

999hb may collect various types of information from you. This information is collected in the following ways:

2.1 Registration Information

When you open an account on our platform, we collect the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification purposes)
• Mobile number
• Email address (if applicable)
• Preferred payment method details (bKash, Nagad or Rocket number)
• Password chosen by the user (stored in encrypted form)

2.2 Identity Verification Information

To ensure a safe gaming environment and prevent financial fraud, in some cases we may request additional documents to verify your identity:

• Copy of National Identity Card (NID) or passport
• Proof of current address
• Proof of ownership of payment method

2.3 Automatically Collected Information

When you use our platform, some information is collected automatically:

• IP address and device type
• Browser and operating system information
• Date and time of access and use of the platform
• Game history and betting information (for account management)
• Transaction history
• Session data and cookie information

3 Purpose of Using Information

999hb uses your personal information for the following purposes:

3.1 Service Delivery and Operation

• Creating and managing your account
• Processing deposits and withdrawals (via bKash, Nagad, Rocket)
• Keeping records of gaming history and transactions
• Providing bonuses and promotional offers
• Calculating cashback and benefits under the VIP program

3.2 Security and Fraud Prevention

• Verifying your identity and preventing access by minors
• Protecting account security
• Detecting suspicious transactions and fraud
• Preventing multiple accounts

3.3 Customer Support

• Providing 24/7 support via live chat and email
• Resolving your complaints and issues
• Sending notifications related to important service matters

3.4 Responsible Gaming

• Monitoring your gaming habits
• Providing limit-setting or self-exclusion options when needed
• Identifying problematic gaming behavior and providing assistance

4 Sharing and Disclosure of Information

999hb does not sell your personal information to third parties. However, we may share information in the following limited circumstances:

4.1 Service Providers

Limited information may be shared with trusted third parties that assist in operating our services, such as payment processors and technology support providers. All such parties are contractually obligated to comply with our privacy policy.

4.2 Legal Obligations

If disclosure of information is required under applicable laws, regulations, or court orders of Bangladesh, we will be obligated to provide the necessary information to the relevant authorities.

4.3 Business Transfers

If any part of the company is ever transferred, merged, or acquired in the future, your information may be transferred to the relevant parties. In such cases, we will notify you in advance and the protections of this privacy policy will remain in place.

5 Data Security Measures

The security of your information is our top priority. 999hb keeps your information secure through the following technical and organisational measures:

5.1 Technical Safeguards

• SSL Encryption: All data transmissions on our platform are encrypted using SSL (Secure Sockets Layer) technology, which prevents unauthorised access.
• Data Encryption: Sensitive information, such as passwords and payment details, is stored using strong encryption algorithms.
• Firewall Protection: Our servers are protected by advanced firewalls, which prevent cyber attacks and unauthorised access.
• Regular Security Audits: We regularly have our systems tested by third-party security experts.

5.2 Organisational Measures

• Only authorised staff can access your information
• Staff receive regular training on data protection
• A response plan is in place for taking prompt action in the event of a data breach
• Internal policies on data collection and use are strictly followed

However, it is not possible to guarantee that any transmission of information over the internet is completely secure. While we take industry-standard measures, you are advised to use a strong password and not share your login details with anyone to protect your own account.

6 Cookie Policy

The 999hb website uses cookies and similar technologies. Cookies are small data files stored on your device that help our platform function better.

6.1 Cookies We Use

• Essential Cookies: Required for the basic functionality of the platform, such as maintaining login sessions. Without these cookies, the platform will not work properly.
• Functional Cookies: Used to remember your preferences and settings.
• Analytical Cookies: Used to understand how users interact with our platform and to improve the quality of the service.
• Security Cookies: Help detect and prevent fraud.

You can refuse cookies by changing your browser settings. However, please note that disabling essential cookies may affect some important functionality of the platform.

7 Your Rights

As a user of 999hb, you have the following rights over your own personal information:

7.1 Right to Access

You have the right to know what information we have collected from you, the purpose for which it is being used, and who it is being shared with.

7.2 Right to Rectification

If any information in your account is incorrect or incomplete, you may request that it be corrected. For this, please contact our support team via live chat or email.

7.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, due to legal obligations or ongoing dispute resolution, some information may need to be retained for a specified period.

7.4 Right to Object to Processing

You may object to marketing communications or certain types of data processing. For such requests, please inform our support team.

To exercise any of the above rights, please contact our support team. We will process your request as quickly as possible.

8 Data Retention Period

999hb retains your personal information for as long as it is needed to provide services, meet legal obligations, and serve legitimate business purposes.

8.1 Active Accounts

We retain all your information for as long as your account is active. Even after an account is closed, some information may be retained for a specified period in accordance with legal obligations.

8.2 Transaction Information

Records of financial transactions are retained for the period required under applicable law. These records are necessary for resolving financial disputes and meeting regulatory compliance.

8.3 Support Communications

Records of customer support communications are retained for a specified period for the purpose of ensuring service quality and assisting in dispute resolution.

9 International Data Transfers

In the course of operating our platform, your information may in some cases be processed on servers located outside Bangladesh. In such cases, we ensure that:

• Data transfers are carried out in accordance with internationally recognised security standards
• The relevant third parties are contractually obligated to comply with our privacy requirements
• Adequate data protection measures are in place in the countries to which data is transferred
• SSL encryption is used for all transfers

10 Minor Users

The 999hb platform is only for those aged 21 or older. We do not knowingly collect any personal information from minors.

Our registration process includes age verification measures. If we become aware that a minor has used our services, we will immediately:

• Close the relevant account
• Delete the collected information
• Cancel any pending transactions

If you believe a minor is using our platform, please inform our support team.

11 Policy Changes

We may update this privacy policy from time to time. If any significant changes are made, we will notify you in the following ways:

• A notification will be displayed on the platform
• When logging into your account, you will be asked to review the updated policy
• If email or contact information is available, a direct notification may be sent

If you continue using our services after the updated policy is published, we will assume that you have agreed to the updated policy. Therefore, it is recommended that you review this page regularly.

12 Contact & Complaints

For any questions, concerns, or complaints regarding this privacy policy, please contact our support team:

• Live Chat: Available 24/7 — use the live chat option on our platform
• Email: [email protected] (write in Bengali or English)

We take any concerns about your privacy seriously and will try to respond as quickly as possible. Your trust in 999hb is invaluable to us, and we are always committed to protecting your privacy.